Refund and Returns Policy
Overview
Effective Date: 2025-9-18
Thank you for shopping at SwissTech Pharma. We value your trust and are committed to ensuring your satisfaction. Please read our Refund and Returns Policy carefully before making a purchase.
1. Returns
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Due to the nature of pharmaceutical and healthcare-related products, we can only accept returns for items that are:
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Incorrectly delivered,
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Damaged upon arrival, or
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Proven defective.
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Products must be returned in their original, unopened, and unused condition, unless defective.
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All return requests must be made within 7 days of receiving your order.
2. Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original method of payment within 5–10 business days.
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Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).
3. Exchanges
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If you received a defective or damaged item, we are happy to exchange it for the same product.
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Please contact us before sending the product back to confirm exchange eligibility.
4. Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
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Opened or used items,
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Perishable goods,
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Products marked as “Final Sale.”
5. How to Request a Return or Refund
To initiate a return or refund, please contact our customer service team at:
Please include your order number, product details, and the reason for your request. Our team will provide instructions on how to return your item.
6. Shipping Returns
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You will be responsible for covering shipping costs for returning your item, unless the return is due to our mistake.
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We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without proof of delivery.
7. Policy Updates
SwissTech Pharma reserves the right to update or modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on this page.
